Privacy Policy
hartwickandgrove.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting hartwickandgrove.com, you are accepting the practices described in this Privacy Notice.
Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by 3rd parties. This web site has agreed to notify you of:
- What personally identifiable information of yours or third party is collected from you through the web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under hartwickandgrove.com control
- How you can correct any inaccuracies in the information
If you feel that this company is not abiding by its posted privacy policy, you should first contact the hartwickandgrove.com Customer Service department by email at customerservice@hartwickandgrove.com or by mail to
Hartwick & Grove Wine Merchants
P.O. Box 407
Rutherford, CA 94573
Hartwick & Grove is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Hartwick & Grove collects information from our users at several different points on our hartwickandgrove.com website.
You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. Also, from time to time, we may share information with carefully selected business partners. These businesses may use the information we share to provide valuable opportunities and offers to you. If you'd like to opt out of receiving future mailings from Hartwick & Grove follow the procedure outlined in the Choice/Opt-out section below.
Cookies
A cookie is an alphanumeric piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible only to Hartwick & Grove, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and information from one page request to the next. Cookies also enable us to track and target the interests of our users to enhance the experience on our site and show you the products that your order history indicates you prefer.
Registration
No registration is required in order to use this website, though a user must create an account prior to any purchase. During account creation a user is required to give their name, date of birth, email address, zip code, and a password of their choosing. This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide a phone number, but encouraged so we can have another means to contact you should any reason arise regarding an order.
Ordering
Hartwick & Grove order forms request information from users such as: Contact information (like name and shipping address) and financial information (credit card number, expiration date, billing address, and billing phone number). This information is used for billing purposes to verify the customer is of legal age, and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user. This information is taken in a secure area, is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances.
Sharing
Hartwick & Grove will share aggregated demographic information with its partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Correcting/Updating Personal Information
If your personally identifiable information changes (such as your shipping or billing address, your preferred credit card, etc.), you can add new information or delete any addresses or credit cards from your account at the Your Account page of our site. Of course, if you would like to speak to one of our customer service representatives, they are happy to help you. Please call us toll free at 866-455-7207.
Users who no longer wish to receive our electronic newsletter or promotional materials from our partners may opt-out of receiving these communications by changing their settings in the "Your Account" section. Users who no longer wish to receive announcements via postal mail can mail a letter to us at Customer Service, Hartwick & Grove, P.O. Box 407, Rutherford, Ca. 94573; call 1-866-455-7207; or email us at customerservice@hartwickandgrove.com and let us know that you would like to be removed from the mailing list.
Fair Credit Billing Act
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.