Shipping
Shipping Methods and Costs
Standard shipping includes costs for third party transit and all product-handling costs.
- Standard delivery for shipping will arrive within 7 to 10 days, following credit card authorization.
- Standard deliveries are handled by various carriers based on state availability.
- All wine shipments require a signature for receipt. Signatures must be obtained from individuals over the age of 21 years.
- Shipping charges are calculated when you check out.
- Where online tracking is available, the tracking link is included in your "Shipment Confirmation" e-mail. Tracking may take up to two business days to appear in our system due to delays in receiving information from carriers.
- In instances where one or more items in your order is not available for immediate shipment, we will notify you and offer a substitution recommendation or offer to hold your order until all items are available for shipment.
- State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of California.
- Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses.
Hartwick & Grove does not ship on major holidays or weekends. Additionally, in cases of extreme weather conditions (i.e., heat and/or cold), Hartwick & Grove reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival.
States We Ship To
Hartwick & Grove is licensed to ship wine to the following states:
Alaska, California, Colorado, District of Columbia, Florida, Hawaii, Idaho, Illinois, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
Bottle Limits and Availability
In some instances, state laws regulate product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill your order requests.
Out of Stock Items
While we continually monitor inventory to ensure our website's accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, our Wine Specialists will replace the wine with a comparable vintage or varietals substitutions. Please call customer service at 866-455-7207 for assistance.
Credit Card Refunds
Upon receiving your returned shipment, we will process a refund to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund to appear on your statement.
Tracking Your Order
To assist you track the status of your shipment, we email you the shipment tracking number the day the order is sent. Sign-in to the Order Status page to check the status of your delivery by clicking directly on the Tracking Number. Please note that it may take 24 hours before tracking information appears on the carrier's web site.
If you think your order is late, please note that:
Credit card authorization and verification must be received prior to processing.
Express orders placed by 11:59 pm ET will ship the next business day.
Delivery occurs Monday through Friday, excluding holidays. If you have any questions about your order, please email us at: customerservice@hartwickandgrove.com or call us at: 866-455-7207
Returns Policy
Hartwick & Grove guarantees quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for assistance. For fastest results, email customerservice@hartwickandgrove.com.
Cancelled and/or returned orders are subject to a 25% restocking fee.